Dear BM6000 User,

From 1st June 2022, the remote connection feature for your BM6000 via your App will no longer be supported. For continued operation, you will need to follow a simple procedure for the provision of a free replacement RM5764HD product and upgrade to the new “MyVTech Baby Pro” App.

In order to process the replacement unit, we would need the following information:

• Model number of your current product
• Product serial number of your current product
• Date purchased
• First Name
• Last Name
• Address
• Town/City
• County
• Postcode
• Country
• Email address
• Contact telephone number

Please email the above information to consumer_services@vtech.com and you will be contacted by a member of our team to discuss the details concerning the replacement.

Alternatively, you may call our Customer Services team on 0330 678 0149